Support

How to contact us

Email hello@tuaev-dev.ru. The same address is used for privacy, copyright, data-export, and deletion questions. Briefly describe the problem in the subject line.

What we can help with

• email or Apple sign-in;
• profile, synchronization, and the local library;
• adding, editing, searching for, and returning thoughts;
• data export and account deletion;
• app and TestFlight build errors;
• reports and safety in Reading Circle, if the feature is available;
• requests from authors and rights holders about user content.

For rights holders

If user material may infringe your intellectual property rights, send a notice with the subject “Margent — copyright infringement.” Identify the work, the basis of your rights, information that locates the material, a description of the infringement, and a contact for our response. The full procedure appears in the Terms of Use.

What to include

• what you tried to do and what happened;
• your iPhone model and iOS version;
• the Margent version and TestFlight note, if applicable;
• the approximate date and time of the error;
• the request ID, if the app displayed one.

A screenshot can help, but make sure it does not contain unnecessary personal data or private quotes.

Email sign-in

The code is single-use and remains valid for 10 minutes. Use the newest code. If the message is not in your inbox, check Spam. Never forward the code to support.

Do not send secrets

Support will never ask for:

• your Apple ID or email password;
• a one-time sign-in code;
• access tokens, a sign-in token, or a private key;
• a full data export or your entire private library unless it is necessary.

Delete your account

The fastest method is to open your Margent profile, go to Settings, and choose Delete account. If you cannot sign in, follow the deletion instructions and contact us.